Problem
| Possible Cause(s)
| Corrective Action
|
Insufficient Hot Water
| - Low gas pressure
- Thermostat set too low
- Sediment or lime in tank
- Water heater too small
| - Check with gas utility company
- Turn temperature dial to higher setting
- Drain/flush-provide water treatment if needed
- See Sizing Guides
|
Slow Hot Water Recovery
| - Thermostat set too low
- Heater too small
| - Turn temperature dial to higher setting
- See Sizing Guides
|
Drip From Relief Valve
| - Excessive water pressure
- Heater stacking
| - Use a pressure reducing valve and relief valve.
- Lower the thermostat setting
|
Smelly Water
| - Sulfides in the water
| - Replace the magnesium anode with a AR-3612 anode
|
Condensation
| - Temperature setting too low
| - Increase the temperature setting. See owner's manual.
|
Thermostat Fails To Shut Off
| - Improper calibration
| - Contact technician to replace thermostat
|
Pilot Will Not Light or Remain Lit
| - Low gas pressure
- Air in gas line
- No gas
- Dirt in gas lines
- Pilot line or orifice clogged
- Thermocouple connection loose
- Thermocouple
- Thermostat ECO switch open
| - Check with gas utility company
- Bleed the air from the gas line
- Check with gas utility company
- Notify utility-install dirt trap in gas line
- Clean, locate source and correct
- Finger tighten-then 1/4 turn with wrench
- Contact technician to replace thermocouple
- Contact technician to replace thermostat
|
